How far in advance should I book?

We recommend booking as early as possible to ensure item availability — especially during busy seasons. However, if you’re planning something last-minute, we’ll always do our best to accommodate you.

What’s your minimum order for delivery?

Orders over $100 include free delivery within Orange County. Orders under $100 are subject to a $50 flat delivery fee.

Do you offer customer pickups or will-call?

At this time, we do not offer client pickup. All rentals are delivered by our team to ensure quality and ease for our clients.

Do you deliver outside of Orange County?

Yes! We charge a $50 base fee plus $0.67 per mile from our office in Corona del Mar for events outside Orange County. Timing and access may impact the final delivery quote.

What delivery windows do you offer?

You’ll choose from two delivery windows on your event day:

• Morning: 8:00 AM – 1:00 PM

• Afternoon: 1:00 PM – 5:00 PM

Pickups are typically scheduled for the following day between 8:00 AM – 1:00 PM unless otherwise requested.

Can I request a specific delivery or pickup time?

We do our best to accommodate special requests. Off-hour delivery or pickup outside of standard windows may incur a $100 fee.

Do I need to be home for delivery or pickup?

Yes — we ask that you or a designated representative be present. While unattended delivery is possible, we strongly discourage it to ensure everything is placed and returned properly.

Will you set up the items for us?

We’ll happily place tables, chairs, umbrellas, and stands wherever you'd like them. Tabletop items like glassware, flatware, and plates will be dropped in a clean, wrapped bundle for you to style your way.

What happens if something gets damaged or goes missing?

You’ll be responsible for the replacement costs of any missing or damaged items. We’ll offer a 48-hour grace period for you to locate anything misplaced before charges are finalized. Items returned requiring excessive cleaning may incur an additional fee.

What kinds of cleaning fees might be charged?

Excessive food residue, candle wax, glitter, permanent markers, or mud on bounce houses may result in additional cleaning fees. We’ll spot-clean bounce houses on-site before packing up. Our team will review all items upon pickup.

Can I make changes to my order?

Absolutely! You can make changes up to 7 days prior to your event at no charge by emailing us at info@newportrentalco.com. We’ll do our best to accommodate late changes, but availability may be limited.

What is your cancellation policy?

Cancellations made before your final payment deadline (7 days before your event) will receive a full refund. Cancellations after that will receive a 50% refund of the total project value.

Do you offer custom rentals or help sourcing unique items?

Yes — we’re happy to help! Just include your special requests in the quote form or reach out directly via our contact page.

Can you use photos from our event?

We love showcasing our clients’ beautiful celebrations! While we may use event photos for marketing purposes, we’ll always request your permission first — especially for any content featuring minors or long-term placements (e.g., website or social).